Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.shonai.ca (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We Collect Device Information Using the Following Technologies:

  • “Cookies”: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • “Log Files”: Track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web Beacons,” “Tags,” and “Pixels”: Electronic files used to record information about how you browse the Site.

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (e.g., credit card numbers)
  • Email address
  • Phone number

We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect to:

  • Fulfill orders (including processing payment information, arranging for shipping, and providing invoices/order confirmations).
  • Communicate with you about your order.
  • Screen orders for potential risk or fraud.
  • Provide you with product-related information or promotions (when in line with your preferences).

We use Device Information that we collect to:

  • Help screen for potential risk and fraud (particularly your IP address).
  • Improve and optimize the Site by analyzing browsing behaviors and assessing marketing campaign performance.

Restock Policy and Chargebacks

At SHONAI, we strive to ensure a seamless shopping experience. However, please note:

  • Some items may experience delays due to restocking, especially during high-demand periods or external delays such as shipping disruptions.
  • By making a purchase, you acknowledge and agree that minor restocking delays may occur.
  • Submitting a chargeback while awaiting a restock violates our terms and conditions and may result in a review of your account.

If you have questions about your order or experience a delay, we encourage you to reach out to us at shonaiclothing@gmail.com before initiating a chargeback. Our team will resolve your concerns promptly.

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business and fulfill orders. For example:

We may also share your Personal Information:

  • To comply with applicable laws and regulations.
  • To respond to lawful requests for information (e.g., subpoenas, search warrants).
  • To protect our legal rights.

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For more information about targeted advertising, visit the Network Advertising Initiative’s educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opt-Out Links:

You can also opt out through the Digital Advertising Alliance’s portal: http://optout.aboutads.info/.

Do Not Track

We do not alter our Site’s data collection and use practices when we detect a "Do Not Track" signal from your browser.

Your Rights

If you are a Canadian resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletion of this information. For European residents, these rights also align with GDPR compliance, including the transfer of your data outside of Europe (e.g., to Canada or the United States).

If you would like to exercise these rights, please contact us at shonaiclothing@gmail.com.

Data Retention

We will retain your Order Information for our records unless and until you request us to delete it.

Minors

The Site is not intended for individuals under the age of 16. If we discover that a minor has provided us with personal information, we will delete it promptly.

Data Security and Breach Policy

We take the security of your data seriously. While no system is 100% secure, we implement safeguards to protect your information. In the event of a data breach, we will notify affected users and relevant authorities within the legally required timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational updates, or legal requirements.

Contact Us

For questions about our privacy practices or to make a complaint, please contact us at:
Email: shonaiclothing@gmail.com

This revised Privacy Policy should better align with compliance requirements, clarify your restock/chargeback stance, and protect your business. Let me know if you need further tweaks!